RETURN POLICY

JOHN MASTERS 45-DAY SATISFACTION GUARANTEE

At John Masters Organics, Inc., we stand behind our products and quality controls.  If for any reason you are not satisfied with a John Masters product you purchased from our website or from one of our authorized sellers, you may request a refund.   Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the John Masters 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.  The Guarantee is also limited to the original, end-user purchaser.

HOW TO CLAIM THE GUARANTEE

To submit a Guarantee request, please call one of our customer service representatives at 1-844-324-2244 or email us at online@johnmasters.com and have information available regarding where and when you purchased your product.  If your request is approved, you will then need to mail your proof of purchase and your Guarantee approval confirmation number to:

John Masters Organics
c/o Customer Service
575 Market Street Suite 800
San Francisco, CA 94105

You must submit your Guarantee request within 45 days of the date of purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

GUARANTEE GUIDELINES

John Masters reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion if a customer has abused the John Masters 45-Day Satisfaction Guarantee.

 

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