FAQ

How long will it take to get my order?

All orders on Johnmasters.com are processed as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are processed on the next business day. Once an order is processed and shipped, you will receive an email with a UPS tracking number. Our orders ship from the West Coast and typically take 2-7 business days to be delivered once they have been processed and shipped out. Please note, the number of transit days is not guaranteed by UPS. 

Orders to Alaska, Hawaii, and Guam will generally be sent using the U.S. Postal Service. 

The selection of overnight, 2-day or 3-day shipping still requires standard processing time. Once processed and shipped out, it will arrive based on your shipping preference selection (two days, three days or overnight).

How much is shipping?

John Masters Organics offers free shipping on all US website orders over $25. No promotion code is required and free shipping credit will be added automatically when $25+ is added to the cart. For orders under $25, a flat shipping fee of $5 will be applied at checkout. 

What should I do if I have an issue with my order?

We strive for 100% customer satisfaction. If you are unsatisfied or have any issues with your order, please reach out to our customer service team. You can reach us at online@johnmasters.com with any questions or concerns, we will be happy to assist you.

Can I order products outside of the U.S.?

This website does not accept international orders. Fortunately, we have distributors across the globe who sell our products. For availability in your area, please visit our store locator here

Are your products certified organic?

All of our products meet the more than 70% organic content threshold established by the USDA’s National Organic Program for Cosmetics, Body Care Products and Personal Care Products for the “Made with Organic Ingredients” labeling category. Products that contain 95% or more organic content display the USDA certified organic seal on the bottle.

Are your products tested on animals?

None of our ingredients or products are tested on animals and we are recognized by PETA.

Are your products vegan?

We define vegan as products that do not contain ingredients sourced from animals. Our products are vegan with the exception of the following: Lavender & Avocado Intensive Conditioner (honey), Hair Paste (honey), Hair Pomade (beeswax), Honey & Hibiscus Hair Reconstructor (honey), Honey & Hibiscus Hair Reconstructing Shampoo (honey), and Lip Calm (beeswax).

Is your packaging recyclable?

Generally, our product packaging is recyclable. Check the recycled symbol and your local recycling company to determine how to recycle.

Are your products formulated with Parabens or Sodium Lauryl Sulfates?

No. John Masters Organics products are formulated without parabens and sodium lauryl sulfates.

What is the shelf life of your products?

All products have a shelf life of 3 years unopened. Once opened, we suggest using all products within 6 months.

Are your products available for wholesale?

Yes, for more information please contact our Wholesale Dept. at: wholesaleinquiry@johnmasters.com.

Who do I contact for press inquiries?

Please contact PR at: press@johnmasters.com.

How do you certify the accuracy of your ingredient labels?

For information about our product transparency and labeling integrity, please visit our Commitment to Transparency page.

I never received my package, what should I do?

If your order never arrived, contact us at customercare@johnmasters.com within 30 days of placing your order and we will help you track it down.

I bought a John Masters Organics product somewhere else, how can I tell if it's authentic? 

The best way to ensure you purchase authentic John Masters Organics products is by shopping at johnmasters.com. The retailers listed below have no relationship with John Masters Organics and are not authorized to sell our products. Products sold through the below websites are diverted and therefore may be diluted, expired, or counterfeit. John Masters Organics does not take any responsibility for the purchaser's dissatisfaction and we do not accept returns from these unauthorized resellers. 

AspenClinique.com
BloomingWay.com
Bonanza.com
ComfortMarket.com
Cosmetic Mall
CosmeticAmerica.com 
Cosmetics Now USA
DealsBlast.com
eBay
Elite Depot
eSkinStore
evecare
jet.com
Fishpond.com
fruugo.com
lifeandhealthsource.com
Overstock.com
Perfume Emporium
Pharmapacks
Pricefalls.com
Psyduckonline.com
Pulse Designer Fashion
Rakuten.com
Sears.com
ShopBuyWeb
Skingene
socialitebeauty.com
Strawberry.net
Walmart.com
www.eskinstore.com
www.greatermedical.com
Zabiva

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