FREQUENTLY ASKED QUESTIONS
Can I order products outside of the U.S.?
Yes you can, however not from this website. We have distributors across the globe who can answer any specific questions you have concerning products in your country. You can find a list of foreign distributors here.
Do you ship to Canada?
Not from this website. Canadian customers should visit our Canadian site at www.johnmasters.ca
How long will it take to get my order?
All internet orders are filled as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are received on the next business day. Once an order is fulfilled you will receive an email with a UPS tracking number. Our fulfillment facility is located in Auburn, Washington. Orders typically take 2-7 business days to be delivered once they have been processed and shipped out. Number of transit days is not guaranteed by UPS. Orders to Alaska, Hawaii, and Guam will generally be sent using the U.S. Postal Service and are also free of charge unless expedited shipping is requested. PLEASE NOTE: The selection of overnight, 2-day or 3-day shipping still requires standard warehouse processing time. Once shipped, it will arrive based on your shipping preference selection. Once your order is processed by the warehouse, the shipper delivers in two days, three days or overnight.
What is your return policy?
All sales are final. If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 10 days for exchange. Shipping & handling charges are not refundable. Please contact customer service before returning any item.
Who certifies your ingredients?
John Masters Organics follows the USDA certified-organic food standards. These standards are the strictest in the world. The agencies we work with directly to help certify our ingredients and products according to USDA standards are as follows:
USDA CERTIFIED ORGANIC
Products carrying the highly stringent USDA Certified Organic seal contain 95% or more certified organic ingredients for products that are safe and almost edible! In order to comply with these standards, person care products must meet the same organic certification requirements as food.
Oregon Tilth is a leading nonprofit certifier, educator and advocate for organic agriculture and products since 1974. Our mission to make our food system and agriculture biologically sound and socially equitable requires us to find pratical ways to tackle big challenges. We advance this mission to balance the needs of people and planet through focus on core areas of certification, conservation, policy and the marketplace
CALIFORNIA CERTIFIED ORGANIC FARMERS
CCOF (California Certified Organic Farmers) is one of the first organic certification agencies and was instrumental in advocating for federal organic legislation. Their organic certification standards were used as a foundation for the USDA National Organic Program, finally making "certified organic" a federally regulated claim. After more than 30 years of fighting for organic integrity, they continue to certify, educate, advocate, and promote organic.
ORGANIC CROP IMPROVEMENT ASSOCIATION
OCIA International (Organic Crop Improvement Association) is one of the world's oldest, largest and most trusted leaders in the organic certification industry. A nonprofit, member-owned, agricultural organization, OCIA is dedicated to providing the highest quality organic certification services and access to global organic markets.
Are your products certified organic?
At the moment the USDA organic seal is only approved for products that meet their acceptable edible food standards. New progress is being made everyday to help create a standard for the cosmetic industry. It is very important to John Masters Organics to have the seal on all of the products as soon as it is available.
Are your products tested on animals?
Are your products Vegan?
The entire John Masters line is vegan except for the following products: Lavender & Avocado Intensive Conditioner (contains honey), Sweet Orange & Silk Protein Styling Gel (silk proteins), Hair Pomade (beeswax), Honey & Hibiscus Hair Reconstructor (honey), Honey & Hibiscus Hair Reconstructing Shampoo (honey), and Lip Calm (beeswax).
Is your packaging recyclable?
Yes, our haircare bottles are made of PET (1) plastic. This is the most recyclable plastic. Your community recycling will gladly accept it. The tubes are made of MDPE (2) plastic. This plastic is the second most recyclable. All of the amber glass used for the skincare and some of the haircare is fully recyclable. And the boxes used for the skincare are made from 100% recycled paper with 100% soy ink. They can be recycled wherever paper is accepted. All closures are made of HDPE and are often accepted for recycling. Packing "peanuts" used for shipping are made from sugar and will decompose.
Do your products contain Parabens or Sodium Lauryl Sulfate?
No. John Masters Organics products are entirely free of all parabens and sodium lauryl sulfate.
What is the shelf life of your products?
All products have a shelf life of 3 years unopened, with the exception of our SPF 30 Natural Mineral Sunscreen, which has a 2 year shelf life. Once opened, we suggest using all products within 6 months.
Are your products available for wholesale?
Yes, for more information please contact [email protected]
Who do I contact for press inquiries?
Please contact PR at: [email protected]
How do you certify the accuracy of your ingredient labels?
For information about our product transparency and labeling integrity, please visit our Commitment to Transparency page.