FREQUENTLY ASKED QUESTIONS
How long will it take to get my order?
All orders on Johnmasters.com are processed as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are processed on the next business day. Once an order is processed and shipped, you will receive an email with a UPS tracking number. Our orders ship from the West Coast and typically take 2-7 business days to be delivered once they have been processed and shipped out. Please note, the number of transit days is not guaranteed by UPS.
Orders to Alaska, Hawaii, and Guam will generally be sent using the U.S. Postal Service.
The selection of overnight, 2-day or 3-day shipping still requires standard processing time. Once processed and shipped out, it will arrive based on your shipping preference selection (two days, three days or overnight).
What is your return policy?
All sales are final. If your product was damaged during delivery or is found to be defective, you may send it back, with receipt, within 10 days for exchange. Shipping & handling charges are not refundable. Please contact customer service before returning any item.
Can I order products outside of the U.S.?
This website does not accept international orders. Fortunately, we have distributors across the globe who sell our products. For availability in your area, please visit our store locator here.
Are your products certified organic?
All of our products meet the more than 70% organic content threshold established by the USDA’s National Organic Program for Cosmetics, Body Care Products and Personal Care Products for the “Made with Organic Ingredients” labeling category. Products that contain 95% or more organic content display the USDA certified organic seal on the bottle.
Are your products tested on animals?
None of our ingredients or products are tested on animals and we are recognized by PETA.
Are your products vegan?
We define vegan as products that do not contain ingredients sourced from animals. Our products are vegan with the exception of the following: Lavender & Avocado Intensive Conditioner (honey), Hair Paste (honey), Hair Pomade (beeswax), Honey & Hibiscus Hair Reconstructor (honey), Honey & Hibiscus Hair Reconstructing Shampoo (honey), and Lip Calm (beeswax).
Is your packaging recyclable?
Generally, our product packaging is recyclable. Check the recycled symbol and your local recycling company to determine how to recycle.
Are your products formulated with Parabens or Sodium Lauryl Sulfates?
No. John Masters Organics products are formulated without parabens and sodium lauryl sulfates.
What is the shelf life of your products?
All products have a shelf life of 3 years unopened. Once opened, we suggest using all products within 6 months.
Are your products available for wholesale?
Yes, for more information please contact our Wholesale Dept. at: [email protected]
Who do I contact for press inquiries?
Please contact PR at: [email protected]
How do you certify the accuracy of your ingredient labels?
For information about our product transparency and labeling integrity, please visit our Commitment to Transparency page.