Frequently Asked Questions

Our John Masters Organics line comprises products with 70% or more organic content. Meanwhile, our Naturals range includes products with organic ingredients but doesn't reach the 70% threshold. Across both lines, we uphold stringent standards, banning over 1500 harmful ingredients, including silicones, parabens, phthalates, synthetic substances, sulfates, artificial fragrances, and more. For further details on the ingredients we prohibit, refer to our comprehensive "Absolutely Not" list.

Generally, most of our packaging is recyclable or reusable. Please see our Packaging Page for more information on how we package our products and ways to recycle each packaging type. 

Please contact sabrina@pushtheenvelopepr.com for press inquiries.

The best way to ensure you purchase authentic John Masters Organics products is by shopping at johnmasters.com. The retailers listed below have no relationship with John Masters Organics and are not authorized to sell our products. Products sold through the below websites are diverted and therefore may be diluted, expired, or counterfeit. John Masters Organics does not take any responsibility for the purchaser's dissatisfaction and we do not accept returns from these unauthorized resellers: 

• AspenClinique.com
• BloomingWay.com
• Bonanza.com
• ComfortMarket.com
• Cosmetic Mall
• CosmeticAmerica.com
• Cosmetics Now USA
• DealsBlast.com
• eBay
• Elite Depot
• eSkinStore
• evecare
• jet.com
• Fishpond.com
• fruugo.com
• Lifeandhealthsource.com
• Marshalls
• Overstock.com
• Perfume Emporium
• Pharmapacks
• Pricefalls.com
• Psyduckonline.com
• Pulse Designer Fashion
• Rakuten.com
• Sears.com
• ShopBuyWeb
• Skingene
• socialitebeauty.com
• Strawberry.net
• TJMaxx
• Walmart.com
• www.eskinstore.com
• www.greatermedical.com
• Zabiva

All of our John Masters Organics products meet the more than 70% organic content threshold established by the USDA’s National Organic Program for Cosmetics, Body Care Products and Personal Care Products to qualify for the ‘Made with Organic Ingredients’ labeling category. Products that contain 95% or more organic content display the USDA-Certified Organic seal on their bottle.

We define vegan as products that do not contain ingredients sourced from animals. Our products are vegan with the exception of the following: Deep Moisturizing Conditioner with Lavender & Avocado (includes honey), Hair Paste (includes honey), Hair Pomade (includes beeswax), Intensive Repair Shampoo with Honey & Hibiscus (includes honey), Intensive Repair Conditioner with Honey & Hibiscus (includes honey), and our Lip Calms (includes beeswax).

We aim to create all our products without gluten. Yet, certain formulas may include specific types of wheat proteins to boost performance. For a comprehensive list of products without gluten, please reach out to our customer service team at online@johnmasters.com.

All our products are suitable for color and chemically treated hair. We avoid sulfates that may compromise color vibrancy or affect chemical treatments.

All products have a shelf life of 3 years unopened. Once opened, we suggest using all products within 6 months.

Our products steer clear of synthetic fragrances, exclusively incorporating 100% naturally-derived essential oils.

We firmly believe that harnessing the power of concentrated natural ingredients is key to delivering the performance and efficacy you deserve. Our carefully curated formulations are designed to work seamlessly, negating the necessity for cheap synthetic additives. We prioritize potent, natural elements that provide the results you expect without compromising on quality.

Our products are naturally balanced at PH levels between 4 and 6. 

No. John Masters Organics products are formulated without parabens and sodium lauryl sulfates. See our Absolutely Not List for more information regarding ingredients we pledge to formulate without. 

We ensure the accuracy of our ingredient labels through rigorous quality control measures and compliance with industry standards. Our formulations undergo thorough testing and verification processes to confirm the accuracy of listed ingredients. Additionally, we adhere to regulatory guidelines and obtain certifications from reputable organizations such as USDA Certified Organic and COSMOs Organic that specialize in ingredient verification. 

All orders on Johnmasters.com are processed as quickly as possible, often within 48 hours. Orders placed during weekends and holidays are processed on the next business day. Once an order is processed and shipped, you will receive an email with a UPS tracking number. Our orders ship from the West Coast and typically take 2-7 business days to be delivered once they have been processed and shipped out. Please note, the number of transit days is not guaranteed by UPS. 

Orders to Alaska, Hawaii, and Guam will generally be sent using the U.S. Postal Service. 

The selection of overnight, 2-day, or 3-day shipping still requires standard processing time. Once processed and shipped out, it will arrive based on your shipping preference selection (two days, three days or overnight).

John Masters Organics offers free shipping on all U.S. orders over $75 and CAD orders over $150. No promotion code is required and free shipping credit will be added automatically when $75+ is added to the cart (for U.S. orders). For U.S. orders under $75, a flat shipping fee will be applied at checkout. For CAD orders under $150, a shipping fee will be calculated based on location and applied at checkout.

At this time, we do not accept any returns. If you have questions or concerns about your purchase, please feel free to contact our customer support team at online@johnmasters.com for assistance.

Our website doesn't allow international shipping. Fortunately, we have distributors across the globe who sell our products.

If your order never arrived, please contact us at online@johnmasters.com within 30 days of placing your order and we will help you to track it down or provide you with a replacement or refund.