PRIVACY POLICY
At John Masters Organics we take privacy and security very seriously. All your personal information will be kept in the strictest confidence. We will never sell the information we collect to a third party.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at online@johnmasters.com or mailing us at:
John Masters Organics
30852 Huntwood Ave Hayward California US 94544
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at online@johnmasters.com or by mail at
John Masters Organics
[Re: Privacy Compliance Officer]
30852 Huntwood Ave Hayward California US 94544
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Notice of Business Closure for John Masters Organics USA
EffectiveJanuary 15, 2025, John Masters Organics USA will discontinue all e-commerce operations within the United States. Please review the following terms regarding final orders, subscriptions, customer support, returns, data retention, and privacy. Please also note that our products will still be available for purchase through Amazon and the terms and conditions of Amazon apply to such purchases.
Final Order and Shipping Information
All orders must be placed byJanuary 15, 2025. No new orders will be accepted after this date.
Customer Support
Customer service for order inquiries, returns, and general questions will remain available throughMarch 15, 2025. After this date, inquiries will be managed by the John Masters Organics international support team.
Returns and Refunds
At this time, we are unable to accept returns or provide refunds. If you have any questions or concerns about your order, please feel free to contact us at online@johnmasters.com
Data Privacy and Retention
As part of the business closure, John Masters Organics USA will securely transfer and retain relevant customer data within the John Masters Organics Group, including international branches, to comply with applicable data privacy laws such as the California Consumer Privacy Act (CCPA) and other U.S. regulations. Customer data will be managed in accordance with applicable data privacy laws and the John Masters Organics Group’s privacy policy and will be retained only as long as necessary to fulfill legal requirements. For questions or requests related to personal data and account privacy, customers may contact John Masters Organics USA support throughMarch 15, 2025. After this date, the management of data inquiries will be transitioned to our international team in Japan.
Intellectual Property
All trademarks, logos, and intellectual property related to John Masters Organics remain the sole property of the John Masters Organics Group. The closure of John Masters Organics USA does not grant any rights or licenses to customers or third parties regarding these assets.
Governing Law
These terms, and any disputes arising from them, will be governed by the laws of the State of New York.
Contact Information
For further assistance, please contact our customer support team viaemail at online@johnmasters.comthroughMarch 15, 2025. After this date, inquiries may be directed to the John Masters Organics international support team if applicable.
Notice of Changes
John Masters Organics USA reserves the right to modify these terms as necessary. Any changes to these terms will be promptly posted on our website to ensure customer awareness.